Hide page conditions not working

  • Profile Image
    IceBowl
    Asked on October 11, 2018 at 11:05 PM

    I have a registration form for a bowling tournament that allows the submitter to register up to 4 bowlers.  On the first page I have a question asking them how many people they are registering and there is a page for each bowler's information.  I added conditions to hide the pages that aren't needed based on the number of bowlers being registered.  For example, if they choose to register 2 bowlers I want to hide the pages for the 3rd and 4th bowlers so they don't have to fill out that information.

    The condition to hide pages seems to work fine if they are registering as an individual bowler.  However, if they choose to register 2 or 3 bowlers the conditions to hide the unnecessary pages are not being hidden and the submitter is being required to fill out the pages that aren't needed.  I'm not sure why this isn't working.  A link to my form is below.  Any suggestions?

  • Profile Image
    BJoanna
    Answered on October 12, 2018 at 02:34 AM

    There is a conflict between your conditions. You should not use multiple conditions to hide the same page, because one condition can overrule the other. Instead of the Hide page, you should use Skip to page conditions. 

    You only need to set 3 conditions, for the first 3 "Please tell us what you would like to do" options. You will need to use two IF rules in each condition and set them to skip to page 6 if both/ ALL are true. One of the if rules should be set to the "Please tell us what you would like to do" field and other can be set to the "Name" field of a bowler. 

    If an individual bowler is selected, you should use the Name field of Bowler 1, if the team of 2 bowlers option is selected, you should use the Name field of Bowler 2 and if the team of 3 bowlers is selected, you should use the Bowler 3 Name field in a condition. 

    Example:

    1539325848cond1.PNG

    1539325858cond2.PNG

    I set this conditions on my cloned form. Here is my form - https://form.jotform.com/82840851792970

    Feel free to test it and clone it

    Hope this helps to solve the issue. 

  • Profile Image
    IceBowl
    Answered on October 12, 2018 at 04:23 PM

    Hello.  Thanks for the quick reply!  I didn't realize the conditions conflicted the way I set them up.  I added the conditions you suggested and the form appears to be working as expected with the added bonus that I have fewer conditions to manage!  Great support from JotForm as always!  Thanks!