PDF Tool

  • doashared
    Asked on October 15, 2018 at 3:57 PM

    Can you please revert our account back to the old PDF format ??

    Thank you.

    daren.denney@alaska.gov

  • Victoria_K
    Replied on October 15, 2018 at 5:46 PM

    If you would like to switch bak to old version, you can do this at the top right corner of designer:

    153963949223 26 19 Screenshot 10

    Please note that if you want to revert the forms of your main account, the switch should be performed within parent account.

    Thank you for contacting us on this matter.

  • doashared
    Replied on October 16, 2018 at 11:21 AM

    The switch to old version option is not available under the DOASHARED login, 

    I cant seem to find anyone that has access to the parent account. The forms that we have are used many times per day by every department in the State and this has caused a stop in the workflow for the State surplus department. Can you please revert our account back to the old version !!!!!!

  • Victoria_K
    Replied on October 16, 2018 at 12:57 PM

    Our apologies for the inconvenience once again. I have checked your account doashared and it's parent account. They both are now switched to old version of PDF designer. 

    If you experience any issue again, please let us know.


  • doashared
    Replied on October 16, 2018 at 1:46 PM

    Thank you so very much !!!!!!

  • Rose
    Replied on October 23, 2018 at 3:39 AM

    We are pleased that switching old version solves the issue you have been experiencing. However, could you please answer the following questions:

    1. Did you run into any other problem with PDF Editor?

    2. Is there anything that you couldn’t figure out?

    3. Is there any suggestion you can make to improve the things for you?

    Thank you in advance for your valuable return.