ACH Payments, bank info missing

  • teamcsi
    Asked on October 16, 2018 at 10:11 PM

    Hello,

    I created a form for ACH payments through Stripe, and entered all the needed API keys and information. When I test the form no bank information populates the search, even when I manually enter commonly known banks. Please advise. Thank you!

    Jotform Thread 1613042 Screenshot
    Page URL: https://form.jotform.com/82888106200151
  • Mustafa VP of Product
    Replied on October 17, 2018 at 5:43 AM

    Hi,

    Your ticket was assigned a developer to check further. You'll be updated over this thread.

  • york
    Replied on October 17, 2018 at 11:35 AM

    This issue is caused by entering wrong public key for Plaid.

    Could you please re-check your credentials and make sure to enter the right public key?

    Also, in your form's integration settings the "Environment" option is set to "Production". If your account is not enabled for Production environment, the banks won't be displayed.

    1539790457Screen Shot 2018 10 17 at 18 Screenshot 10


    I will also put a descriptive message indicating wrong public key is entered.

    Thank you for reporting.