Submissions Page: Download Submissions as PDF button is not working

  • dcmga
    Asked on October 18, 2018 at 9:14 AM

    Hello,

    I need to download a pdf of all the submissions for form 81786520711154.  I clicked on Download as PDF and received the message "Preparing PDF files...Please wait".  But after 8 minutes it still hadn't downloaded the PDF.  I tried this several times and with several other forms, but no luck.

    Thanks for your help.


  • Randy
    Replied on October 18, 2018 at 10:14 AM

    It seems there is a problem with that. I will forward this issue to our developers. When it fixed you will be updated via this thread. Thank you for your feedback.

  • Mike_G JotForm Support
    Replied on October 18, 2018 at 4:23 PM

    We would like to apologize for any inconvenience the issue had caused you.

    Our developers have already applied a fix to the issue and you should be able to download the PDF copies of your form submissions again.

    If, in any case, you encounter any new issues, please feel free to contact us again anytime and we will be glad to help you.

  • dcmga
    Replied on October 18, 2018 at 4:56 PM

    Thank you for the quick response!