PDF Editor not saving

  • Profile Image
    Asked on October 29, 2018 at 05:55 PM

    I am having trouble with the PDF editor not saving changes. It shows in the form editor but when I try to download the form it reverts back and downloads the old version without the edits I had done. HELP!!

  • Profile Image
    Answered on October 29, 2018 at 07:35 PM

    I tried to download PDF files for all 3 of your forms and it worked fine on my side. Please follow the steps below see if that helps - 


    This will take you to the PDF Editor page, select a template and click on Download on the right. 

    This will download a PDF copy of that submission. 


    I hope this helps. Let us know if it still doesn't resolve.