If email 1 address equals email 2 address, send response email to email 1 only.

  • Profile Image
    AgilityAssoc.Canada
    Asked on November 05, 2018 at 03:44 PM

    Hi,

    On form 80704754652964 I have a conditional email response setup. I want to send TA-Email and TS-Email a responder. But on many occasions the email address might be the same. I would like to prevent send two emails to the same person.

    1541450615TA-Email.png

    Thanks, Robert 

  • Profile Image
    jonathan
    Answered on November 05, 2018 at 07:12 PM

    You meant like this :

    1541463079zzz 2018-11-06 08.07.49.png

    1541463101zzz 2018-11-06 08.08.31.png

    It should work. Here is my test form https://form.jotform.com/83087223658968

    Let us know how it goes.



  • Profile Image
    AgilityAssoc.Canada
    Answered on November 05, 2018 at 09:46 PM

    Hi,

    One question,to be sure I have this right.

    I believe I have to have a responder email already setup.

    1541471784A_Email.png

    As you see it is set for the A-Email, and if A-Email = TS-Email we don't want TS-Email getting a responder. So, logic should read,

    1541472749TS_Mail.png

     

    and if it is not equal, send responder to both, which is taken care of already with my other email condition.

    Is that how it will work?

    best, Robert

  • Profile Image
    Nik_C
    Answered on November 06, 2018 at 03:56 AM

    Yes, that should work, but only if you have another condition that will cover another case (as you noted as well).

    Since conditional sending of emails work only if the condition is true.

    Let us know how that works for you.

    Thank you!