If email 1 address equals email 2 address, send response email to email 1 only.

  • AgilityAssoc.Canada
    Asked on November 5, 2018 at 3:44 PM

    Hi,

    On form 80704754652964 I have a conditional email response setup. I want to send TA-Email and TS-Email a responder. But on many occasions the email address might be the same. I would like to prevent send two emails to the same person.

    1541450615TA Email Screenshot 10

    Thanks, Robert 

  • jonathan
    Replied on November 5, 2018 at 7:12 PM

    You meant like this :

    1541463079zzz 2018 11 06 08 Screenshot 10

    1541463101zzz 2018 11 06 08 Screenshot 21

    It should work. Here is my test form https://form.jotform.com/83087223658968

    Let us know how it goes.



  • AgilityAssoc.Canada
    Replied on November 5, 2018 at 9:46 PM

    Hi,

    One question,to be sure I have this right.

    I believe I have to have a responder email already setup.

    1541471784A Email Screenshot 10

    As you see it is set for the A-Email, and if A-Email = TS-Email we don't want TS-Email getting a responder. So, logic should read,

    1541472749TS Mail Screenshot 21

     

    and if it is not equal, send responder to both, which is taken care of already with my other email condition.

    Is that how it will work?

    best, Robert

  • Nik_C
    Replied on November 6, 2018 at 3:56 AM

    Yes, that should work, but only if you have another condition that will cover another case (as you noted as well).

    Since conditional sending of emails work only if the condition is true.

    Let us know how that works for you.

    Thank you!