Mailchimp integration not showing email field in the map fields

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    Crodack
    Asked on November 05, 2018 at 06:19 PM

    Hi, 


    I am trying to integrate mailchimp. The form is not letting me select email address under match your fields. Screenshot attached.

    Screenshot
  • Profile Image
    Kiran
    Answered on November 05, 2018 at 11:17 PM

    I have cloned your Jotform https://www.jotform.com/83068497460163 to my account and tried integrating MailChimp. I was able to see the Email address field in the list without any issue. 

    154147755006112018_091110.png

    Could you try logging into a incognito/private window and see if you are able to see the list correctly?

    Please get back to us if you need any further assistance. We will be happy to help. 

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    Crodack
    Answered on November 06, 2018 at 01:43 PM
    I tried incognito mode, firefox and chrome browsers, and my ipad When I
    click please select, only please select comes up. What is going on?
    ...
  • Profile Image
    Crodack
    Answered on November 06, 2018 at 01:43 PM
    Still not letting me choose any options.
    ...
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    Richie_P
    Answered on November 06, 2018 at 02:56 PM

    Can you try cloning your form and use that form to integrate with mailchimp?

    Guide:-How-to-Clone-an-Existing-Form-from-a-URL

    You could also try clearing your browser's cache.

    Please give it a try and let us know it goes.

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    Crodack
    Answered on November 06, 2018 at 07:43 PM
    Hi, When I was doing the integration it was creating an entire new form. I
    went back and selected the homebuyer form and was able to integrate the
    program. It wasn't clear initially which form was selected I was
    integrating. Thanks for your help.
    Chris
    ...
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    Kiran
    Answered on November 06, 2018 at 11:48 PM

    I have checked your Jotform https://form.jotform.com/83068497460163 and see that it is now integrated with MailChimp correctly.

    If you need any further assistance, please let us know. We will be happy to assist.