Mail Condition: approve/deny send specific email for each case

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    mvloft
    Asked on November 08, 2018 at 12:14 AM

    I was able to complete all the listed steps. but when the approver goes in and changes the status to approved or declined, it does not initiate the email notifications.



    This is a re-post of a comment on A General Approach on Building an Approval Process Workflow

  • Profile Image
    roneet
    Answered on November 09, 2018 at 01:09 AM

    In order to send an email while the form is approved or denied then you need to set up an autoresponse email based on this.

    https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    15417436481.PNG

    Also, let us know the Form URL so that we would be able to guide you.

    Thanks.

  • Profile Image
    mvloft
    Answered on November 09, 2018 at 04:33 PM

    i have set up the email conditions.  


    here is the URL: https://form.jotform.com/83086569355166 

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    arthurprc
    Answered on November 09, 2018 at 05:59 PM

    I've checked that the condition is configured correctly:
    1541804134preparersemail.png

    It seems that it doesn't send the email because the Approve/Deny condition is never met while the Approval Status field is not filled.

    This issue is happening because this other condition is never met and don't allow the Approval status field to display:

    1541804349conditionnotmet.png

    It should work by deactivating the second condition (show/hide).