Unable to hide field

  • Profile Image
    James
    Asked on November 12, 2018 at 05:09 AM

    Hi 

    When page 4 of this form first displays, the name field underneath 'Add address' should not be visible. 

    It should only be visible if the user fills the 'add address' box. 

    Oddly, when the user ticks the 'add address' box and then unticks it acts as expected and the name field disappears. 

    Any advice on why it's not being hidden to start with?

    https://form.jotformeu.com/81684542459366

  • Profile Image
    Richie_P
    Answered on November 12, 2018 at 08:53 AM

    To clarify, you have set the field "name" to hide when page 4 is opened?

    I have checked your form but the "name" field is not hidden.

    And the condition to hide it is only when the "Delivery Information" selection is "other".

    Kindly check your conditions again and let us know if you need further assistance.

    Thank you.

  • Profile Image
    AJH89
    Answered on November 12, 2018 at 09:14 AM

    Hi... I refer to field 86 'name' which appears under 'add address' on page 4. This field is hidden and should not show when you first visit the page. 

     

    If you disable the condition ' if delivery information is equal to other > hide name' then it shows the fields 'full name' and 'name'

     

     

    1542031771name field.png see attached

  • Profile Image
    Richie_P
    Answered on November 12, 2018 at 10:34 AM

    I have cloned your form and disabled the condition in your field 86 name "deliver information"

    and this is how I view your form.

    My cloned form:https://form.jotform.com/83154137194962

    Kindly check your conditions again and let us know how it goes.

    Thank you.

  • Profile Image
    AJH89
    Answered on November 12, 2018 at 10:49 AM

    Thank you but in the cloned form it still shows 'full name' and 'name; when you tick the 'Other box under delivery information

  • Profile Image
    Richie_P
    Answered on November 12, 2018 at 12:21 PM

    It seems that you have conflicting conditions in your fields. In your add to address you have set to show your name field already. Kindly remove the name field in your  add address show condition.

    then add it back in the delivery information.

    Here is sample screen cast:

    My cloned form:https://form.jotform.com/83154137194962

    Please give it a try and let us know if this fits your requirements.

    Thank you.