I logged in to my client's account and I no longer see any form there

  • Muhammad Junaid
    Asked on November 12, 2018 at 1:46 PM

    My client had gave me JOT form login info and i have embedded the online waiver on his website, today i have logged into his account here and see not any form here, can you please track me down which one has deleted that otherwise my client will blame me for deleting that.. here is his username "Rcastillombjj" , also kindly confirm the form on this page belong to this username account? can you please let me know from which IP address the user logged in who has deleted the form. Quick help will be really appreciated.

    http://www.memorial-bjj.com/mbjj-waiver/

    Thanks

    Jotform Thread 1640406 Screenshot
  • Welvin Support Team Lead
    Replied on November 12, 2018 at 3:09 PM

    The account is active but currently had exceeded its limit of 100 submissions for this month. And yes, the form on the website belongs to the account. It's the Waiver form. The account had a total of 4 forms. I can see it there. Would you mind checking again? 

  • Welvin Support Team Lead
    Replied on November 12, 2018 at 3:11 PM

    It seems like the system had failed to reset the count. I did it manually and got it resolved. You should have space for new submissions now. Again, please check.

  • Muhammad Junaid
    Replied on November 12, 2018 at 3:14 PM

     Thank you so much for your help, now issue has been resolved now, it was some kind of cache issue, yes form is there and everything is good.

    Thanks