My form is not capturing the ticket information

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    Asked on November 19, 2018 at 01:16 AM

    I desperately need help with my form. 

    I created two payment options as directed in the directions for "How to Create a Basic Multiple Payment Form." I did this because I have created discount codes and they don't work for the check payment if I just use text.

    I have other questions on my form that need to be answered. How do I capture the ticket information and the other answers to the question with one submit button?

    Also, how do I have the credit card option go to my PayPal?

    Please help. This becoming very complicated.

  • Profile Image
    Answered on November 19, 2018 at 08:04 AM


    I can see that you have created forms with payment integrations only and embedded them to your main form, which has all other questions. Unfortunately, multi-payment form will not work this way. 

    Your main ('container') form is not supposed to be submitted, it should only ask how the user would like to pay (via PayPal or by check). Then, you will have 2 identic forms with all other questions, but different payment integrations. This way, if the user chooses to pay via PayPal, they will see the form with all questions and PayPal integration, otherwise - the form with all same questions and Purchase Order integration. 

    I hope this helps to clarify the method described at the guide. 

    In order to create a copy of the form, please follow this guide: How-to-Clone-an-Existing-Form-from-Your-Account

  • Profile Image
    Answered on November 19, 2018 at 08:20 AM

    I have made an example of container form, in case it will help more: 


    Depending on the answer to the first question, a user will see the needed form.

    Hope this helps! But, please get back to us if you need further assistance.