Form submission: Sending Copy of Form to Custom E-Mail of Customer

  • Profile Image
    Leigh Allen 
    Asked on November 28, 2018 at 01:44 PM

    Hello,

    We are looking to create an online form that a telephone operator could complete to handle our customer support calls.

    We would like them to be able to complete the form with data collected from the customer and send Across to the relevant dept .

    We would also like to be able to send a copy of the form to the email address of the customer whom they are collecting the information from, ie - the customers email address .

    Is this possible with your forms please?

    Thank you

    Leigh

  • Profile Image
    Boris_M
    Answered on November 28, 2018 at 03:53 PM

    Yes, that is possible.

    Please check out the test form that I've made for you, and steps that you need to follow in order to send various e-mails to various departments, sending an e-mail to the customer as well( in your case).


    Here's a brief video of how you should do it:

    1543438019Autoresponder and Mail to Cust


    I hope this gives you a better insight into our features and possibilities, that you are capable of doing, using our forms.

    If you have any other question, or doubt please don't hesitate to send us a question.

  • Profile Image
    Airefibre
    Answered on November 28, 2018 at 04:43 PM

    That's great. Thanks for your help.
    --
    Sent from myMail for Android Wednesday, 28 November 2018, 08:53pm +00:00 from Jotform noreply@jotform.com :
    ...