Submissions > Inbox view: Chinese characters not showing properly

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    Asked on December 01, 2018 at 07:39 AM

    2. The submission ID for Q2 above is 2019-JI-00004



    1543621042Screen shot 1.jpg

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    Answered on December 03, 2018 at 05:29 AM


    One item mistakenly comes up (marked in red) and affected the quantity of all items that come after it.

    The last item was missing, that's why the total quantity seems right.

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    Answered on December 03, 2018 at 10:44 AM

    Sorry for the inconvenience. My colleague already forwarded this issue to our developers.

    We'll contact you via this thread once an update is available. Thank you for your patience.

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    Answered on January 07, 2019 at 07:33 AM


    I found out that one of the dropbox fields of your form is filled with garbled text. Because of that field, your inbox view is also filled with garbled text after receiving a submission.

    The problematic field of your form is the second "Select the best option for you" dropdown field.

    If you delete this field or edit its options, the issue will be fixed.

    You can feel free to let us know if the problem persists for you.

    Thank you for your understanding.