Jotform PDF Editor not sending correct format PDF

  • jelmarketing
    Asked on December 5, 2018 at 12:07 AM

    What would stop the Jotform from attaching the correct PDF template (as created in PDF Editor)?

    NOTE: this was working up until today.

    1543986293pdf template has been selected Screenshot 10


    What is being sent is the stripped back/old version and not the pretty version I have setup in PDF Editor:

    1543986454INCORRECT Screenshot 21


  • Victoria_K
    Replied on December 5, 2018 at 9:41 AM

    We have added an option to specify PDF editor version for every form. Probably this setting was changed for your form, please set 'Use NEW PDF Editor' to YES via form settings. Here is a screenshot:

    1544020864jxmr2 Screenshot 10