My Form is not showing in Prestashop?

  • Ruannvdh001
    Asked on December 7, 2018 at 8:05 AM

    Hi, my form for some reason is still not showing in Prestashop?

    I followed the tutorial and removed the script section and allowed iframe on html?


    Please advise?


    Jotform Thread 1666015 Screenshot
    Page URL: https://www.lecorp.co.za/index.php?id_cms=19&controller=cms&id_lang=1&live_configurator_token=57871e57f32964c5f3ac19fff44137a7&id_shop=1&id_employee=1
  • Victoria_K
    Replied on December 7, 2018 at 11:59 AM

    It seems that code you are using is missing few parameters. Could you try the following code? 

    <iframe id="JotFormIFrame-83402052789560" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.myjotform.com/83402052789560" frameborder="0" style="width: 1px; min-width: 100%; height:1539px; border:none;" scrolling="yes" > </iframe>

    Let us know how it goes.

  • Ruannvdh001
    Replied on December 10, 2018 at 3:47 AM

    Hi there, thank you

     
    It still doesn't work. I added the code as seen in your email?
     
     
    Not sure what the problem is??
  • Ruannvdh001
    Replied on December 10, 2018 at 3:54 AM

    For some reason after I click save, the only code displaying is:

    It does not want to save the other code as provided? Any reason why?

    <iframe id="JotFormIFrame-83402052789560" style="width: 1px; height: 1539px; border: none;" src="https://form.myjotform.com/83402052789560" width="300" height="150" frameborder="0" scrolling="yes"> </iframe>

  • Ruannvdh001
    Replied on December 10, 2018 at 4:43 AM
    Hi there, thank you
    It still doesn't work. I added the code as seen in your email?
    https://www.lecorp.co.za/index.php?id_cms=19&controller=cms&id_lang=1&live_configurator_token=57871e57f32964c5f3ac19fff44137a7&id_shop=1&id_employee=1&theme=&theme_font=
    Not sure what the problem is??
    ...
  • Victoria_K
    Replied on December 10, 2018 at 7:30 AM

    Please review our full guide here: How-to-add-a-form-to-your-PrestaShop-website

    Make sure to enable Allow iFrames on HTML Fields at your Prestashop backend.

  • Ruannvdh001
    Replied on December 10, 2018 at 9:58 AM

    Hi there, I followed this tutorial step by step. Not sure why it is not working?

    When I paste the code and save, it automatically changes to this:

    <iframe id="JotFormIFrame-83402052789560" style="width: 1px; height: 1539px; border: none;" src="https://form.myjotform.com/83402052789560" width="300" height="150" frameborder="0" scrolling="yes"> </iframe>


    Without the other code?

  • Victoria_K
    Replied on December 10, 2018 at 11:16 AM

    May I ask you to check if you have entered the code via 'Source Code'?

    My Form is not showing in Prestashop? Image 1 Screenshot 20

  • Victoria_K
    Replied on December 10, 2018 at 11:19 AM

    It seems that the form is now on your web page, here https://www.lecorp.co.za/index.php?id_cms=19&controller=cms&id_lang=1&live_configurator_token=57871e57f32964c5f3ac19fff44137a7&id_shop=1&id_employee=1&theme=&theme_font= 

    But, the width of an iframe is set to 1px. Please try saving the following code: 

    <iframe id="JotFormIFrame-83402052789560" style="width: 100%; height: 1539px; border: none;" src="https://form.myjotform.com/83402052789560" width="300" height="150" frameborder="0" scrolling="yes"> </iframe>

    My Form is not showing in Prestashop? Image 1 Screenshot 20

  • Ruannvdh001
    Replied on December 11, 2018 at 7:19 AM

    Thank you, works now 100%  :-)