Fill Form on Phone distorts the Email/PDF View

When someone fills out our form on their phone, it comes back to us all jumbled up and skewed. Is there a way for the form to come back normal without losing the ability to fill out the form on a phone view?

We're sorry for the inconvenience.

I cloned and tested your form but I wasn't able to replicate any problem, the signature images are showing properly:

The device from which the form is submitted shouldn't affect how the submission PDF looks like.

From which device(s) did you test?

Thank you!

Thank you for your quick reply!
I submitted the form via my iphone and viewed the form via the PDF submission link we get in the autoreply. Is the screenshot you sent from the PDF version or from the Jot Form view? When I go to view our form submissions and click to view the PDF view, it still looks skewed: https://www.jotform.com/pdf-editor/61675490392160?preview=true&submission=4201958222319090472. – Sydney
Sydney Dirling
Greenway Property Management & Vacation Rentals
Office | 407.517.4693
reservations@greenwaypropertymanagement.com
www.greenwaypropertymanagement.com
...

I checked exactly the same, in submissions page I previewed the PDF:

Did you modify your PDF in any way or used a PDF template?

Thank you!

I’m not sure why mine is all skewed then. I haven’t adjusted or edited the PDF at all. I just view the submission and click “PDF” and it looks like this:
[cid:image001.png@01D490A5.6C153600]
Sydney Dirling
Greenway Property Management & Vacation Rentals
Office | 407.517.4693
reservations@greenwaypropertymanagement.com
www.greenwaypropertymanagement.com
...

I checked the URL of the PDF Editor that you sent us and I was able to replicate the issue. If it's OK for you, you can delete your current PDF Template and create a new one to fix the issue.

Please refer to my screen-cast below for a guide.

Please note that it will delete your current template and ask you to create a new one after you delete it.

Can you send more in-depth instructions to do this? Am I duplicating the same template or am I copying and pasting and recreating a whole new document? – Sydney
Sydney Dirling
Greenway Property Management & Vacation Rentals
Office | 407.517.4693
reservations@greenwaypropertymanagement.com
www.greenwaypropertymanagement.com
...

Please kindly review the screen-cast my colleague shared: 

Here's the link in case you cannot view the image attached on the email reply you receive from this forum: https://www.jotform.com/uploads/forum/jherwin/1544485209pdftemplate.gif 

Simply click on the link to view the gif file. On my colleague's image you will see he selects the delete option, that will also automatically create a new template with the default settings. 

If the problem persists, let us know. 

I went to delete the form and then it said “Form successfully moved to trash. Undo/dismiss”. It did not automatically create a new template with the default settings? Help… - Sydney
[cid:image001.png@01D4915E.3984E0F0]
Sydney Dirling
Greenway Property Management & Vacation Rentals
Office | 407.517.4693
reservations@greenwaypropertymanagement.com
www.greenwaypropertymanagement.com
...

Please try following this screencast instruction:

If you have any difficulty please let us know.

Thank you!