error message of 'Cannot Download Attachment' once a confirmation email is received

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    WLacy
    Asked on December 10, 2018 at 10:51 PM

    Hello,

    Please advise why we are getting an error message of 'Cannot Download Attachment' once a confirmation email is received in response to a form being lodged.

    Kind Regards,

    Wendy Lacy 

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    Richie_P
    Answered on December 11, 2018 at 09:03 AM

    To clarify, is this the form in question?

    May we know if your form is embedded to a webpage?

    I have tested a cloned version of your form and I was able to open the attached PDF.

    Can you please test your form again and let us know if the issue still remains?


  • Profile Image
    WLacy
    Answered on December 11, 2018 at 07:38 PM

    Thank you for your response.  The problem has been resolved.