PDF version of online submission incorrect formatting

Hi there

We have created our online form https://www.jotform.com/build/82948729861879 and it is fine, however, in email settings we have selected that when the form is submitted a PDF version of the completed form be attached to the email notification.

I cant attach a sample of what the PDF looks like, but not all fields have appeared and there are large white spaces between each answer. Is there a way we can get the PDF to just be an exact copy of the form (i don't expect design etc, just a clean layout of the information, even if it was how the data appears in the body of the email after submission.)

An important part of our business process, is that the person submitting the form (and our organisation) receive a PDF version of the form. 

Is this something that you are able to look at and help us to fix?

Thanks

Bronwyn

We are sorry for the inconvenience this may have caused.

Can you please try to open your attached PDF in the new PDF editor

and create a new PDF.

Use that new PDF as your attachment.

Please give it a try and let us know if the issue still remains.

Thanks for your reply, doing as you suggested worked to get the PDF for this individual submission appearing correctly, but it is not really an option to go in and do this to every submission to create a PDF to email, I really need the PDF in the correct format and attached to the email once the form is submitted.

It appears that it is randomly inserting page breaks throughout the PDF document. 

Is there a way that the default PDF template/layout that is attached to the email can be updated so that there are no page breaks and the questions and answers are aligned one after the other? ie how the PDF appears once you open it in pdf editor?

Once you have created a PDF template you can choose that template to always be the one in the attachment.

Have you tried selecting the PDF template that you want to be sent as your attachment? I've tried submitting your form and I'm still receiving the old PDF format.

Looking forward for your response. 

Thanks Jed, the test form email that you did that i received has the updated PDF template, so it actually works correctly for the notification but not the autoresponder email.  

The process i followed is: once i have created the new PDF template and I change the email settings to use this PDF template, and press SAVE, as per the screen shots below, the PDF called Fact Find Template. The PDF submission email to 'Notification 1' has the correct and updated PDF format attached, but the PDF submission email to 'Autoresponder 1 and 2' has the old incorrect PDF attached. 

And then when i go back into the email settings of my form, the new PDF template that i created 'Fact Find Template' is no longer an option for me to select. So it appears not to save the change to the new PDF template i made. 

Are you able to advise?

We apologize for the inconveniences caused.

Please ensure that you are still logged in to JotForm when you create a PDF Document so changes are automatically saved. You can also reload the PDF Editor page after creating the PDF to confirm if it's really saved.

I also checked your email notification and autoresponders and found out that their email content is not properly customized since some of the HTML codes appear in the editor.

Here's what you can try and hopefully this would help. If possible, please try to delete the notification and autoresponders in your form and create a new once after creating the PDF document.

I have also checked my forms but couldn't reproduce this problem.

Autoresponder:

Notification: