PDF document does not show up correctly as attachment in e-mail

  • jorgevdynaton
    Asked on December 13, 2018 at 11:39 PM

    I am testing "claim2". If you go the PDF editor you'll see the document with a text field showing a link. 

    But when I submit the first submission, then I get the e-mail of that submission, I want to be able to click on the link but it does not show up. 


    What might I be doing wrong?


    Thanks,

    Jorge

  • Nik_C
    Replied on December 14, 2018 at 4:24 AM

    I tested your form and when I received the PDF, the link was showing properly, clickable:

    15447794412018 12 14 10 22 56 Screenshot 10

    Are you still experiencing this issue?

    Please advise.

    Thank you!

  • jorgevdynaton
    Replied on December 16, 2018 at 3:09 PM

    Not anymore, it works fine now. But I am wondering what might have had happened? Because I didn't change anything since I sent my question through to you guys, and before my question it was working good too.


    I'm located in New Zealand. Would the time change affect? 


    Thanks,

    Jorge

  • jonathan
    Replied on December 16, 2018 at 3:17 PM

    We apologize for any inconvenience caused.

    It could be there was a brief temporary network related issue during that time. But unfortunately we will not be able to check on that anymore.

    I did checked again, and it is working at this time. Contact us anytime should the issue happen again.