Image selected on form autoresponder is not showing.

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    livehistory
    Asked on December 16, 2018 at 05:07 AM

    Hello,

    we have selected an image, uploaded here by us, to be on the top of the autoresponder of our forms and the image shows up ok while setting up the form autoresponder but when we test the sending the image does not show up on the e-mails. (see screenshot)

     

    thanks in advance and best regards.




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    DonaldHag
    Answered on December 16, 2018 at 06:57 AM

    I can replicate the same error on my end. Please try re-adding the Autoresponder that has the image and let us know here how that goes. 

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    livehistory
    Answered on December 16, 2018 at 11:18 AM

    Hello, 

    cloning did not solve it. we had indeed to re-add to solve the situation. 

    problem solved but, considering we have a paid plan on this platform, it's kind of awkward that we had to solve this by ourselves.

    best regards.

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    jherwin
    Answered on December 16, 2018 at 11:51 AM

    We are sorry for the trouble caused to you. We can not make changes to your form without your consent and to avoid unexpected changes in your form.

    However, if you want us to do the troubleshoot or fix the issue for you, just tell us or give us your permission and we will do it for you.

    Let us know if you encounter something like this again. Thank you! :)