The PDF Editor is blank when I click to download the PDF form

  • caritas198
    Asked on December 16, 2018 at 7:27 PM

    When I click on download form to open the form in pdf editor it is blank. It was working ok before, only recently the pages are blank. 

  • Welvin Support Team Lead
    Replied on December 17, 2018 at 1:50 AM

    I checked your form, and you only have a PDF Document for submissions, you do not have the fillable PDF version of the form. Did you delete it? Or do you mean the PDF document? I see the first one is blank, but the other two are not. 

    The PDF Editor is blank when I click to download the PDF form Image 1 Screenshot 30

    You may consider deleting the first PDF document and create a new fresh PDF. 

    If you would like a fillable PDF version of the form, you need to create it first. Click New PDF button, and choose New PDF Form:

    The PDF Editor is blank when I click to download the PDF form Image 2 Screenshot 41