The form starts again if any required field is not filled and if we go back to fill it.

  • Lisa Hilleard
    Asked on December 19, 2018 at 10:41 PM

    I created a form with page breaks which I’ve not done before and had a couple of people test it. If they miss a field and go back to fix it using the error link that comes up it wipes the form :(

    Jotform Thread 1678929 Screenshot
  • roneet
    Replied on December 20, 2018 at 4:34 AM

    Apologies for the inconvenience this has caused.

    Could you please provide the Form in question so that we could test and guide you further since there are many Forms in your account so I was not able to check the Form.

    Thanks.

  • lisahilleard
    Replied on December 20, 2018 at 8:33 AM

    My apologies it is the most recent one I created, the tenancy application form

    https://form.jotform.co/83524365781867

  • roneet
    Replied on December 20, 2018 at 10:42 AM

    Allow me some time to test. I'll get back to you with my test result.

    Thanks.

  • lisahilleard
    Replied on December 20, 2018 at 11:06 AM

    No problem thank you for your help :)

  • Richie JotForm Support
    Replied on December 20, 2018 at 12:39 PM

    May we know if you have embedded your form into a web page?

    Checked your form and you have set your fields to required.

    This would prevent your users from moving forward if they miss a field. Is this issue only happening with Ipad or other mobile devices?

    I have tested a cloned version of your form and I can't seem to replicate the issue at my end.