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PSAK9Asked on December 22, 2018 at 8:26 PM
I'm having difficulty finding my incomplete payments in the new view of my forms data.
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David JotForm Support ManagerReplied on December 22, 2018 at 11:56 PM
UPDATE (May 27, 2019): Incomplete Payments option is available in the JotForm Sheets.
1. Click on the three dots in the Sheet and select Incomplete Payments.
2. Click on the See Details.
3. If you want to complete this incomplete payment, click on the Complete button.
4. If you are sure to want to complete this submission, click on the OK.
5. If you want to delete the incomplete payment, click on the Delete button.
6. If you are sure to want to delete this incomplete payment, click on the Delete button.
You can look at this guide for more details: https://www.jotform.com/help/564-How-to-View-Incomplete-Payments-in-JotForm-Sheets
I see that you have switched to the old submissions page, so you can view the incomplete payments as shown on this guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments
Unfortunately, it appears that the "Incomplete payments" are not accessible through the new submissions page:
I will report this to our back-end team. If this gets updated, you will be notified via this thread.
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Nur Karabağ JotForm DeveloperReplied on May 27, 2019 at 7:49 AM
UPDATE: Incomplete Payments option is available in the JotForm Sheets.
1. Click on the three dots in the Sheet and select Incomplete Payments.
2. Click on the See Details.
3. If you want to complete this incomplete payment, click on the Complete button.
4. If you are sure to want to complete this submission, click on the OK.
5. If you want to delete the incomplete payment, click on the Delete button.
6. If you are sure to want to delete this incomplete payment, click on the Delete button.
You can look at this guide for more details: https://www.jotform.com/help/564-How-to-View-Incomplete-Payments-in-JotForm-Sheets