Still having charges on my account even though I paid for yearly plan.

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    Thegymnurse
    Asked on January 05, 2019 at 08:54 AM

    I have a $114 charge on my account from 12/28 even though I paid for annual unlimited plan. Please advise.

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    Richie_P
    Answered on January 05, 2019 at 08:58 AM

    I have checked your account subscription and it seems you have two subscription for your account one for Bronze Yearly and the other for Gold Yearly plan.

    May we know what subscription would you like to cancel and refund?

    We will wait for your response.

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    Thegymnurse
    Answered on January 05, 2019 at 09:43 AM
    I want unlimited gold plan.
    The more expensive one.
    Sent from my iPhone
    Shannon Collins
    ...
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    jherwin
    Answered on January 05, 2019 at 10:49 AM

    I cancelled the bronze yearly plan and issued a refund for it, it should be reflected on your account within 5-10 business days.