Cancel membership and refund

Hi, my account was autorenewed and I was charged $190.00. I can't afford this and I haven't used this service for a long time. Please refund my money and cancel this subscription.

I have checked your account subscription and it seems you're in the Free plan.

May we know if you have another account that has a subscription?

We will wait for your response.

It is definitely this account. I downgraded just and hour ago by removing paypal preapproved payments.

If you check my invoices:

it says:

The invoice ID was 20190080533. In any case. I contacted support by email with my billing email which is different from this account email, they said apparently they refunded me? Please double check this is correct,

Good to know the issue has been resolved.

If you need further assistance,let us know.

Thank you.