Cancel membership and refund

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    noobz11
    Asked on January 08, 2019 at 11:54 AM

    Hi, my account was autorenewed and I was charged $190.00. I can't afford this and I haven't used this service for a long time. Please refund my money and cancel this subscription.

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    Richie_P
    Answered on January 08, 2019 at 01:05 PM

    I have checked your account subscription and it seems you're in the Free plan.

    May we know if you have another account that has a subscription?

    We will wait for your response.

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    Richie_P
    Answered on January 08, 2019 at 01:23 PM

    Good to know the issue has been resolved.

    If you need further assistance,let us know.

    Thank you.