Is it possible to add a 5% processing fee to the payment when Credit Card option is selected?

  • jldance
    Asked on January 10, 2019 at 11:56 AM

    Dear customer service,

    We would like to add a 5% cc processing fee to the payment in one of our forms only when choosing to pay by credit card. Is that possible?

    Thank you,

    Julie


  • Welvin Support Team Lead
    Replied on January 10, 2019 at 12:45 PM

    You can do this with Tax option. This is the only option you can add a surcharge. Also, note that most payment processor won't allow you to charge your customers for the fees. It is against their terms of use. 

    https://www.jotform.com/help/296-How-to-Add-Tax-to-Your-Payment-Form 

  • jldance
    Replied on January 10, 2019 at 1:43 PM
    Thanks for your response! Yes, we understand how to add the % fee, thank
    you. If you look at our form, we only want to add the fee IF the payment is
    by credit card. Is there a way to do that?

    https://form.jotform.com/82814643284158
    Thanks,
    Julie
    *Juliane SilveiraBusiness Manager*
    *José Limón Dance Foundation*
    Everett Center for the Performing Arts
    466 West 152nd Street, 2nd Floor
    New York, NY 10031
    t 212.777.3353 x10 limon.org
    Facebook: http://www.facebook.com/LimonDance
    Twitter: http://twitter.com/LimonDance

    ...
  • Welvin Support Team Lead
    Replied on January 10, 2019 at 1:58 PM

    Yes, that's possible with Tax option, the guide that I have just shared to you. 

    One more thing; Whatever Payment Option is selected, the Credit Card section is showing. You may consider configuring a condition to only show the Credit Card section when Credit Card payment is selected;

    https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    You cannot submit the form if you will keep it that way because selecting Check or Money order will still require people to input card details.