-
nicolewarnockAsked on January 16, 2019 at 10:12 PM
What's going on? I paid a year in advance in December. Just logged in and am on free plan.
-
Ashwin JotForm SupportReplied on January 17, 2019 at 2:36 AM
I am sorry for the trouble caused to you. It seems when your older subscription was cancelled, that caused your account to downgrade to free plan.
I have upgraded your account to bronze yearly plan. Please sign out from your account and then sign in again for the changes to reflect.
-
Nicole WarnockReplied on January 29, 2019 at 9:44 PM
You’ve got to be kidding me! I just had a client complain that a form didn’t work. I logged in to discover exactly the same issue!! I am STILL on free account. This really hurts a business
-
Ashwin JotForm SupportReplied on January 29, 2019 at 11:24 PM
Do they see any error message when they try to submit form? Please let us know the form with which you are having this issue with and we will take a look.
We will wait for your response.