I have upgraded account to bronze yearly plan but account is downgraded to free plan.

  • Profile Image
    nicolewarnock
    Asked on January 16, 2019 at 10:12 PM

    What's going on? I paid a year in advance in December. Just logged in and am on free plan.

  • Profile Image
    ashwin_d
    Answered on January 17, 2019 at 02:36 AM

    I am sorry for the trouble caused to you. It seems when your older subscription was cancelled, that caused your account to downgrade to free plan.

    I have upgraded your account to bronze yearly plan. Please sign out from your account and then sign in again for the changes to reflect. 

  • Profile Image
    Nicole Warnock
    Answered on January 29, 2019 at 09:44 PM

    You’ve got to be kidding me! I just had a client complain that a form didn’t work. I logged in to discover exactly the same issue!! I am STILL on free account. This really hurts a business 

  • Profile Image
    ashwin_d
    Answered on January 29, 2019 at 11:24 PM

    Do they see any error message when they try to submit form? Please let us know the form with which you are having this issue with and we will take a look.

    We will wait for your response.