Edited PDF is not being received with the changes

  • troostcemeteries
    Asked on January 17, 2019 at 12:46 PM

    The .pdf isn't attached to the email after an edit.  So after we edit the contents we can't have the updated .pdf emailed again with changes?

    Page URL: https://form.jotform.com/90136577100147
  • Nick_So
    Replied on January 17, 2019 at 1:43 PM

    If you want to trigger the email again, you would have to edit the submission and re-submit the form. An email notification will only be sent if SEND ON EDIT is enabled in the EMAIL NOTIFICATION and same goes with AUTORESPONDERS as well.

    1547748868The Easiest Online Form Builde Screenshot 10

    I have checked your form and I can see that the SEND ON EDIT is set to YES. So ideally you should receive the pdf even after the responses are edited and then submitted. I have cloned your form and after submission, I received the email. After that, I edited the response and resubmitted it again. The email took some time to populate in my inbox along with the edited PDF.

    Can you please try this one more time and check your spam/trash folder? Also, try by clearing the browser cache and let us know the status.