Our form had stopped attaching the PDF in the email

  • Profile Image
    Asked on January 17, 2019 at 02:20 PM


    Our form is on our website and normally comes to us in email with a PDF attachment of the form.  Nothing has changed with our form and it still has the right option to have a pdf sent, but today it stopped attaching the PDF.  I think this is an outlook issue since it happened randomly so wanted to know if you are aware of any email settings that have blocked jotform and where I can find it?


  • Profile Image
    Answered on January 17, 2019 at 03:19 PM

    It seems there is a glitch in your PDF version. You are in the old format, but your PDF editor is prompting you to use the old one. I have selected the old format again to re-save the form. Would you mind testing again? Let us know if that did not help.

    Also, you may consider using the new PDF editor to see if that will fix the problem. To do that, you need to go to the form settings and choose new PDF:

    Go the email template, Edit the PDF:

    It will prompt you to create a PDF. Create one and after that, go back to the email template and select the PDF that you have just created.