Uploaded file download link requires sign in to jotform

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    Asked on January 18, 2019 at 10:15 AM


    We recently transitioned to Jotform from Wufoo.

    We have noticed that when a file is uploaded to a form, the download link produced by Jotform can only be opened by someone logged into Jotform. 

    This was not the case with Wufoo the link was open to anyone who receives the link.

    Is this a setting that we can change or is there a workaround so that someone without Jotform can open download the file?

  • Profile Image
    Answered on January 18, 2019 at 11:57 AM

    The download link can be shared and opened without logging in JotForm.

    Here is a sample upload link:https://www.jotform.com/uploads/Richie_P/90135567132857/4236395474328807902/better%20houses.jpg

    You can test to download my uploaded file using incognito mode.

    Can you share to us your upload link?

    May we know the form in question?