Salesforce mapping not displaying phone number field

  • TWHC
    Asked on January 21, 2019 at 4:25 AM

    Hi Jotforms,

    When connecting to salesforce I have noticed that not all fields will appear for options to link questions in the forms.

    In particular I cannot find "Mobile" to select in any of our forms which is a key detail we need to capture.

    Please advise.

    Luke


    Jotform Thread 1706968 Screenshot
  • Kiran Support Team Lead
    Replied on January 21, 2019 at 8:51 AM

    I have checked your JotForm and see that the Mobile number is set using a Short Text entry field. Please try adding the Mobile number field using the Phone field form the form elements so that you should be able to map the field with Salesforce field.

    154807870221012019 190151 111 Screenshot 10

    Hope this information helps!