PCI :: Error during transaction This transaction cannot be accepted. Please go back and fix this

  • CYSOoperations
    Asked on January 25, 2019 at 10:24 AM

    Hi there,

    We're getting this error: 

    Error during transaction
    This transaction cannot be accepted. 

    Please go back and fix this
     
     
    Anyone know what causes it?
     
    Thanks
    Jotform Thread 1712626 Screenshot
    Page URL: https://form.jotform.com/90067476600153
  • roneet
    Replied on January 25, 2019 at 12:27 PM

    Please make sure that you are using the correct API and Transaction keys. If you still can't make it, please try creating a new key from your authorize.net account instead of just reusing the old one. Creating a new transaction would be the safest way to confirm. If the new key still does NOT work, then it is either the payment integration has problems or your account is somewhat restricted.

    May we know if the error is always happening on every submission on the forms that are having issues?

    Looking forward to your response.

    Thanks