Zip Code in Address field is Required

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    erossi
    Asked on January 28, 2019 at 03:14 PM

    I have already asked this and was told they can't recreate it and to try emptying cache. Then i saw this post https://www.jotform.com/answers/1428422-Zip-Code-in-Address-field-is-Required which has the exact same issue on someone elses form.  https://www.jotform.com/answers/1703810-Zip-Code-required-being-shown-in-payment-field-even-when-filled

    How many other people are having this issue and is there a way to solve it?  This is not a cache issue! It is happening on my other forms as well...it is intermittent so not simple to reproduce but is definitely stopping some of our members from submitting

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    Nik_C
    Answered on January 28, 2019 at 05:03 PM

    We're sorry for the inconvenience.

    The issue is intermittent and I wasn't able to replicate, I tested the form several times.

    I'll try to test this more and get back to you with my results.

    Thank you for your patience.

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    Nik_C
    Answered on February 06, 2019 at 01:39 AM

    I'm very sorry for the delay.

    I was testing this issue for these past few days, but I was never able to replicate it.

    Also, the image from one of the posts you posted:

    1549435041Screen Shot 2019-02-06 at 7.37

    The error message is not referring to Postal code field, but to the whole field. It's just the position of the error message (right below the Postal code).

    Were you able to replicate this issue recently?

    Thank you!