Cannot login to the account

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    Natalie  
    Asked on January 30, 2019 at 01:53 AM

    Hi I created a form for a website last year and the I cannot remember who I passed the login detail to manage the form. And now it it time to update the form. Is there anyway that you can help me? I believe the registered user was for a  @bossbranding.com or @yarracg.com.au email address 

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    Nik_C
    Answered on January 30, 2019 at 02:46 AM

    The email associated with the account is n*tal*e@bossbranding.com.au so if you know if you can use it to log in or reset the password by using forgot password option:

    1548834384Screen Shot 2019-01-30 at 8.46

    Hope it helps.

    Thank you!

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    Natalie  
    Answered on February 28, 2019 at 09:43 AM
    Hi there, thanks for that. I really need to access this account but I cannot remember the password and unfortunately the email account natalie@bossbranding .com.au has been temporarily suspended due to some error white we were trying to setup Gsuite. Are there any other emails attached to this jot form account. Or is there something we can do ie change the account email to hello@bossbranding.com.au
    Any help. In this matter would be much appreciated.
    Regards,
    Nat
    ...
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    Kiran
    Answered on February 28, 2019 at 11:13 AM

    The email address provided by you was correct for the account BBA_. Please note that it is possible to have only one email account associated with each account. Unfortunately, we cannot change the account email address without the account owner consent or received the request with the same email address. Since you have already verified the account email address, we may move the form from that account to any other account registered using the same domain email address.

    Thanks!


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    Natalie Sun 
    Answered on March 01, 2019 at 06:37 AM

    Hi there, 

    Thanks for the quick reply. So do I need to create another account with jotform with the same domain name? You can't just change email registered with the form to hello@bossbranding.com.au?


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    Kiran
    Answered on March 01, 2019 at 08:08 AM

    We request you to reply this email using hello@bossbranding.com.au or open a new thread using hello@bossbranding.com.au so that we can change the email address for the account for you.

    Thanks!

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    Natalie Sun 
    Answered on March 01, 2019 at 06:56 PM

    Hi there, 

    I am replying with the email address that I would like the account changed to. 

    Thank you so much for your help. 

    Regards,

    Nat

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    roneet
    Answered on March 01, 2019 at 09:27 PM

    Since hello@bossbranding.com.au  email is already registered as a guest account so we are not able to update the email address. In Jotform each account has a unique email address. Duplicate entries cannot exist.

    What I would request you to log in with this email and we will move the Form to your new account with email Id hello@bossbranding.com.au.

    Thanks.

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    nat 
    Answered on March 01, 2019 at 10:49 PM

    Hi there,

    Can we try using emma@bossbranding.com.au?

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    roneet
    Answered on March 02, 2019 at 12:12 AM

    I have updated the email Id with hello@bossbranding.com.au

    The username for this account is BBA_

    Please log in your account with these details.

    Thanks.