My PDF Version won't load for two of my forms

  • ddickie0998
    Asked on January 31, 2019 at 12:47 PM

    1548956954Capture Screenshot 10

     


    These two forms won't load when I open them in PDF Editor. This picture is all I see when I open both of them in PDF Editor. The form itself works fine, but I can't make edits to the PDFs.

     https://www.jotform.com/pdf-editor/72896645446169

  • Kevin Support Team Lead
    Replied on January 31, 2019 at 2:31 PM

    I have checked your form and I can see what you're reporting, try deleting the current PDF document and adding a new one, note that this does not affect the submissions. 

    To delete the document, go to the PDF editor, click on the option's button and the delete option: 

    1548962976screenshot 01 Screenshot 10

    I hope this helps.