Why form won't let me upload photos?

  • ReCapture_Project
    Asked on February 6, 2019 at 6:11 PM

    Hello JotForm, 

    I recently designed and added one of your forms to my Squarespace website so that I can receive clients photos. When I go to add a photo from my local drive it opens up loads and then says "Can't Upload" even though the file is very small. Not sure why this is happening. Please help. Thanks! 

     

    Benjamin 

    benjamin@emanategallery.com

    Jotform Thread 1725060 Screenshot
  • jherwin
    Replied on February 6, 2019 at 10:08 PM

    I tested your form and I was able to replicate the issue. It seems that your issue is related to your public API key, can you please check if your upload care storage does not exceed the limits?
    1549508890project Screenshot 10

    Also, try copying and pasting the public API key again. I just tried my own API key and it works.
    1549508830publickey Screenshot 21

    Give it a try and let us know how it goes.

  • ReCapture_Project
    Replied on February 7, 2019 at 2:43 PM
    Great thanks!
    There was an extra space on the API code. Got it fixed!
    ...