Account says SUSPENDED

  • Jayme Browning
    Asked on February 7, 2019 at 2:00 PM

    When I try to log in.  It says that my login has been suspended. 

    Login:adrenalinefit13@gmail.com


    I have tried resetting my password and it let me.  But when I tried to login it still said it was suspended?


    Jayme Browning

  • Bitia JotForm Support
    Replied on February 7, 2019 at 3:29 PM

    Upon review of your account it was found suspended due to forms: http://www.jotform.us/form/90368277557167 and http://www.jotform.us/form/81694719827170 requesting credit card numbers on plain field texts.

    https://www.screencast.com/t/toLxFPAAR 

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    The infringing fields containing (Credit Card information), have been deleted and your account has been reactivated.

    Thank you.