How do customers cancel recurring donation?

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    NCDCorg
    Asked on February 08, 2019 at 02:05 PM

    Once a user commits to a recurring donation, how do they go about cancelling it?



    This is a re-post of a comment on Setting up a Custom Recurring Donation Form

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    Mike
    Answered on February 08, 2019 at 02:55 PM

    For Authorize.Net and Stripe, the subscription needs to be canceled by you from the Authorize.Net or Stripe account dashboard.

    For PayPal, the users can cancel the subscriptions from within their PayPal accounts. You can cancel the PayPal subscriptions from your PayPal account dashboard as well.