How do customers cancel recurring donation?

  • NCDCorg
    Asked on February 08, 2019 02:05 PM

    Once a user commits to a recurring donation, how do they go about cancelling it?

  • Mike
    Replied on February 08, 2019 02:55 PM

    For Authorize.Net and Stripe, the subscription needs to be canceled by you from the Authorize.Net or Stripe account dashboard.

    For PayPal, the users can cancel the subscriptions from within their PayPal accounts. You can cancel the PayPal subscriptions from your PayPal account dashboard as well.