How do I get my PayPal Checkout payment option to work?

  • TrueVineFamilyReunion
    Asked on February 17, 2019 at 3:09 PM

    I am testing my form and the payment option is not working. I am getting the "Payment error: client authentication failed" message. Please see the screen shot.

    Also, how to I ensure that attendees come back to their forms after making the payment with PayPal? I want them to come back to their completed forms, sign the form, and submit. I cannot see where in the settings of the payment portion I can specify this.

    Thank you!

    Jotform Thread 1735517 Screenshot
  • Mike
    Replied on February 17, 2019 at 3:46 PM

    The issue is most likely related to the PayPal details specified in the integration. Please update the PayPal details within the payment field.

    How do I get my PayPal Checkout payment option to work? Image 1 Screenshot 30

    Make sure that both the Client ID and the Client Secret are correct. Click on the Continue button to save the changes.

    How do I get my PayPal Checkout payment option to work? Image 2 Screenshot 41

    You can get the Client ID and Secret at https://developer.paypal.com/, please follow the next guide for instructions:

    How to integrate PayPal Checkout with your form

  • TrueVineFamilyReunion
    Replied on February 17, 2019 at 8:43 PM
    You were quite helpful. Your info about the Client ID helped a lot. I
    wasn't quite sure what that was and I was simply using my username and
    password. I was able to locate the appropriate info and it works perfectly
    now.
    ...