PDF report is blank

  • sudhanshukla
    Asked on February 21, 2019 at 1:16 AM

    Dear Support Team,

     

    We have been using your service for our official online applications. Recently, we found that the PdF generated from the application forms are blank.

    To resolve this, we switched our Forms back to Old Pdf Generator and now we again receiving the proper filled PdF forms. However, about 2000 Pdf application forms that are blank. Please help us in retrieving the those forms without manually downloading each form again.

    Also, please sort out the bug in the new PdF editor.

    -Sudhanshu

  • jherwin
    Replied on February 21, 2019 at 2:24 AM

    We are sorry for the inconvenience this may have caused. I checked your PDF editor and the pdf report template was empty that's why it is sending blank PDF. Please delete the current PDF template and then create a new one. It will not remove your submissions data in the process, it will only create a default PDF report.
    1550733582delete Screenshot 10

    Once the new PDF template is created, click download and then download all submissions as PDF.
    1550733753newPDFdoc Screenshot 21

    Give it a try and let us know how it goes.