My account got suspended

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    Pieterjan Maeyaert 
    Asked on February 27, 2019 at 02:21 PM

    Dear Sir, Madam

    I started using your service one month ago because it was very interesting for the three schools where I am working.

    Last week I was making three accounts for my colleagues and my account got suspended. I already send an explaination, but still didn't get any repsonse. 

    What would you suggest that I do?

    Kind regards

    Pieterjan Maeyaert

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    BitiaP
    Answered on February 27, 2019 at 03:25 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting user credentials.


    http://www.jotformeu.com/form/90372157763360

    http://www.jotformeu.com/form/90441894327361


    15512990942019-02-27_1424.png

    Gathering these types of data violates our Terms of Use.


    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "wachtwoord" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.


    We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

     

  • Profile Image
    BitiaP
    Answered on February 27, 2019 at 03:53 PM

    Your account has been reactivated and you have already been assisted on forum thread: https://www.jotform.com/answers/1745464 

    If you need further assistance, feel free to contact us.

    Thank you.

  • Profile Image
    PieterjanM
    Answered on March 14, 2019 at 06:13 AM

    Dear BitiaP

    If possible, could you also reactivate the accounts I made for my colleagues who are using the form I originally made:

    - kleutereeksken@gmail.com

    - lagereeksken@gmail.com

    - afdelingvinderhoute@gmail.com 

    Thanks alot!

    I changed the 'suspicious' question by another one...

    Kind regards

    P. Maeyaert

  • Profile Image
    Michelle_J
    Answered on March 14, 2019 at 06:43 AM

    As per your request, I've lifted the suspension on those accounts. Kindly make the necessary changes mentioned by my colleague to avoid this kind of inconvenience.

    Try logging in now and let us know if you need further assistance.