Why is my form not working?

  • Profile Image
    sstte18
    Asked on March 04, 2019 at 03:26 PM

    I haven't changed this form / logic etc. since last year.  the totals are not populating in the total check/credit card fields.  Can you help?

  • Profile Image
    Kevin_G
    Answered on March 04, 2019 at 04:42 PM

    I have just checked your form calculations and they seem to have been properly configured, upon testing your form, I can see the calculations work correctly, example: 

    15517356781.gif

    May you confirm this works for your now too? 

    If the problem persists, please let us know if it happens only while making certain selections and the browser you're using. 


  • Profile Image
    sstte18
    Answered on March 04, 2019 at 05:23 PM

    I actually figured out the problem right after sending this.  I had extra + signs in the calculation field that were affecting things.

    How do I find submitted support tickets after I send if I want to update?

  • Profile Image
    Kevin_G
    Answered on March 04, 2019 at 05:37 PM

    Glad to know it worked. 

    To find your threads you may click on the support option of the top menu bar while logged into your account, then click on the forum option:

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    Then click on "My Questions" button: 

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