Payment Failed, URGENT

Hi, I have been trying to upgrade my account. My credit card has enough balance and it keeps saying unable to process payment when I try to upgrade to silver plan. All my forms are down and I need them back. it's frustrating. Please help.

I did check your account and found that you have successfully upgraded your account to silver monthly plan and paid through your PayPal account.

Do get back to us if you have any questions.