Forms Disabled

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    Cori Poon 
    Asked on March 14, 2019 at 02:50 PM

    HI There - I just sent an email asking as to why my account was disbaled. I think I figured it out - I was using credit card #'s in it. How do I re-activate it to remove these fields?

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    Answered on March 14, 2019 at 05:01 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

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    Answered on March 14, 2019 at 05:43 PM
    Yes I agree and if you could delete those fields that would be great. Please advise when its ready for me to use again without those fields. Thanks.
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    Answered on March 14, 2019 at 06:20 PM

    The infringing fields have been deleted and your account has been reactivated.

    You may continue developing your forms according to our Terms of Use.

    Thank you.