We just paid through wire transfer. When our account will be upgraded?

  • tmeforms
    Asked on March 20, 2019 at 2:16 AM

    Hi!

    Anybody can help? We just paid thru wired transfer. How many days are the clearing process for our subscriptions?

    Regards,

    Jonathan Terbio

    TECO  Middle East

    j.terbio@teco-me.ccom

    Username:it.test@teco-me.com

  • Ashwin JotForm Support
    Replied on March 20, 2019 at 4:47 AM

    What is the the reference number which system generated? I did check our records but could not locate any payment for account. 

    Please note that we cannot give you any time frame for this and your account can be upgraded only when we receive payment confirmation from BlueSnap. This may take approx. 2 weeks to process.