How do I remove an QR Code message on a current survey??

  • GPSC_researchaward2018
    Asked on March 22, 2019 at 3:20 PM

    Hello,

    I currently have a form that is assisting with our 2019 GPSC Research Award. Many people have emailed that when they access the form, they are being asked for a QR Code. 

    I did download thinking it was an additional option of promotion and not a requirement. Is there any way to have this messaging removed from the application? Others have successfully completed the form. But it seems the QR Code message is confusing several applicants. Any assistance would be greatly appreciated. Thank you!

    Here is the link to the form: https://form.jotform.com/90577228198166


  • Nick_So
    Replied on March 22, 2019 at 4:47 PM

    I have checked your form and I do not see any configuration that will ask for a QR code while filling up the form. I have also tried to fill your form and check the same but no luck.

    Can you please confirm that where exactly they get this message? immediately when they access the link?

    A screenshot will be more helpful for us to investigate the issue and assist you accordingly.