Squarespace: embedded form is not fully loading the form.

  • RideCB
    Asked on March 22, 2019 at 5:53 PM

     

    trouble with form on squarespace site.

    SquareSpace  - Brine family - Impact Template

    When you click the "Draw something" button it takes you to the form, which is embedded on a regular page with a text block at the top and a code block. https://www.natickisunited.org/jot-form-1

    The site is natickisunited.org

    The form is part of the Wall of Unity https://www.natickisunited.org/the-unity-wall-1

    Form loads the drawing board, but nothing below. 

    This problem can be fixed by refreshing the page. But it happens again if you close and reopen the page/site. 

    Embed code used was the one suggested for squarespace. My other jot form loads fine, but it is a page/question form

    Help?? 

    Thank you

  • Jed_C
    Replied on March 22, 2019 at 9:23 PM

    I was able to see the problem where it doesn't load the other half of the form until it is refreshed. My suggestion is for you to try removing the script part of the embed code and see if that helps.

    1553304137view source https   www Screenshot 10

    Looking forward for your response. 

  • RideCB
    Replied on March 23, 2019 at 12:37 AM

    I switched the form over to an Iframe like you suggested. Thank you very much. The issue persisted afterwords, but I resolved the issue by increasing the static height of the Iframe to 1080px. It seems to be working now so all is well!

    Thank you.