Can I change my username?

  • MoonstoneTattoos
    Asked on March 23, 2019 at 10:54 AM

    My company name has changed. 

    Thank you!:)

  • Girish JotForm Support
    Replied on March 23, 2019 at 2:16 PM

    Yes, we can change it for you, but please note the following:

    Customer URLs will not longer work once we change the username, so you would need to create them again:

    https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form

    Please provide at least 3 possible usernames so that we can check for its availability. If the first one is available, we'll change your username immediately.

  • MoonstoneTattoos
    Replied on March 23, 2019 at 4:43 PM
    Great thanks!
    Either Dark Ocean Tattoo (preferred) or Crystal Alexandria
    Thanks:)
    ...
  • Girish JotForm Support
    Replied on March 23, 2019 at 7:03 PM

    Please note that Username can't have spaces between them.

    Could you please provide us the compatible usernames which are without spaces.


  • MoonstoneTattoos
    Replied on March 23, 2019 at 7:43 PM
    Absolutely, thank you!
    darkoceantattoo (first choice)
    crystalalexandria
    ...
  • Kiran Support Team Lead
    Replied on March 24, 2019 at 12:07 AM

    As per your request, we have now changed your account username from MoonstoneTattoos to darkoceantattoo. You may now logout and login again to your JotForm account using the new username. If you are using any custom URLs for your forms, it is required to update the username in the URL and share/embed them again.

    Thanks! 

  • MoonstoneTattoos
    Replied on March 24, 2019 at 3:43 PM
    Thank you
    ...