What does the Fatal Error means in the Import App page?

  • NCET2
    Asked on March 26, 2019 at 6:34 AM

    Hi what does Fatal Error: The File could not be uploaded. No Submissions created. mean?

  • Welvin Support Team Lead
    Replied on March 26, 2019 at 8:48 AM

    That means there is a problem with the file or the file uploading process. The CSV file is the best file extension to do the import process. All you need to do is to edit the headers in the CSV file based on the headers from the import app.

    If you cannot do it, send the file to support@jotform.com so we can check and try it to our end. Please add Thread ID #1772015 in the subject line of the email as your reference.