Can't dowload the attached

  • cheznestor
    Asked on March 27, 2019 at 9:14 AM

    Hi there,


    When our clients download their attached in form, it's impossible or us to open them.

    What is going on ? Everytime we click on the document's link, it says that "this page is not working, we should delete the cookies ..." But after deleting the cookies, it still doesn't work. (see in attached.)


    Thank you !



    Jotform Thread 1773400 Screenshot
  • Victoria_K
    Replied on March 27, 2019 at 11:49 AM

    I am checking attachments for your form and files seem to be accessible on my end. I can assume that problem is connection related, it seems your network is blocking uploads server. Could you try with different network/connection?